Licensed Psychologist:
Licensed Counselling Therapist (LCT):
Payment
Private psychological services are not covered by Medicare, but they are covered by many extended healthcare plans (e.g., Blue Cross, Sunlife). Some plans cover the services of a licensed psychologist, but not a licensed counselling therapist (LCT). It is your responsibility to check which professionals are covered by your plan, coverage amounts, etc. We will gladly direct bill those insurance companies that provide this option, otherwise we will give you a receipt to submit. We typically offer direct billing through workers’ compensation boards, Veterans Affairs Canada, Canadian Armed Forces, and RCMP.
Cancellation Policies
The OWL software we use will send appointment reminders for your session. However, it is your responsibility to keep track of your appointments.
Please understand that a time commitment was made to you and was held exclusively for you. Failing to
give adequate notice prevents us from being able fill the space for another client who would benefit from
the time slot.
Completing Initial Paperwork
Before your initial appointment you will be required to complete 2 forms. These include an intake/consent form, and a credit card authorization form. A valid credit card is kept on file for any cancellation fees and the information is stored in our secure online booking software. We request you return the completed forms a minimum of 48 hours before your session. This ensures that we are prepared and that you get the most out of your appointment. If you have any difficulty completing the forms please let our Office Manager know and we can assist.